Citrix DaaS | Unable to lauch applications / desktops after doing a sysprep on the Cloud Connectors
Article ID: CTX696794
Updated On:
Description
Citrix Cloud Connectors are not working correctly after they have been sysprep and rejoin to the domain
Virtual Desktop Agents are getting unregistered intermittently.
User are unable to launch any resource (desktop / application)
Environment
N/A
Cause
Sysprep changes the Windows SID and Connector software would not work after the SID has changed since the original installation of Connector
Resolution
After a sysprep has been performed on a Cloud Connector, The Citrix Cloud Connector software needs to be reinstalled
Removing the Cloud Connector software will remove the CC from the Resource Location
Install the software again to add the CC to the Resource Location
Issue/Introduction
Citrix Cloud Connectors are not working correctly after they have been sysprep and rejoin to the domain
Virtual Desktop Agents are not registering and users cannot launch resources.
