Citrix Virtual Apps and Desktops - BCR audio redirection not working within Genesys MediaHelper
Article ID: CTX696774
Updated On:
Description
Administrators may notice that when the environment is configured for using Browser Content Redirection when using Genesys calling application, within the Genesys Mediahelper page, the users are shown the message that No compatible HID device is found. They can also successfully use the Mic and Speakers within Windows OS. But Speaker and Mic was also not available when tested with teams.microsoft.com
Environment
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Cause
Incorrect configuration
Resolution
Microphone access to Apps was disabled under Privacy and Security in Windows Settings. Enabling this for the corresponding browser that was used to test genesys / teams resolved the issue.
Issue/Introduction
Administrators may notice that when the environment is configured for using Browser Content Redirection when using Genesys calling application, within the Genesys Mediahelper page, the users are shown the message that No compatible HID device is found. They can also successfully use the Mic and Speakers within Windows OS.
Additional Information
