PVS Console delay when navigating Device Collections view
Article ID: CTX696751
Updated On:
Description
Administrators may experience a delay (several seconds) when right-clicking target devices or Device Collections within the Citrix Provisioning Services (PVS) console.
Right-click actions in the PVS console are slow to respond
Delay typically observed when:
- Right-clicking target devices
- Attempting to retrieve target device status or perform management actions in device collections
Delay duration may be several seconds before the context menu loads
Issue reproducible in:
- Device Collections view
Cause
The PVS console may utilize real-time queries against target devices in certain parts of the console, like in device collections view.
Network delays or blocked communication from the PVS server to the target device may cause delays in the PVS Console UI.
Resolution
Ensure that required PVS communication ports are open and allowed in both directions.
Validate connectivity and confirm there is no packet filtering, or inspection impacting communication.
In this scenario the firewall configuration was blocking some of the communications from the PVS server to the target device ports 6901, 6902 and 6905.
Issue/Introduction
Administrators may experience a delay (several seconds) when right-clicking target devices or Device Collections within the Citrix Provisioning Services (PVS) console. Other console operations function normally without delay.
Additional Information
