CWA for Mac - Microsoft Teams is NOT optimized when connecting Citrix VDI with MacOS endpoints

book

Article ID: CTX696738

calendar_today

Updated On:

Description

When connecting Citrix VDI with MacOS endpoints, Microsoft Teams running in the session is always shown as "Not optimized".

Cause

Microsoft SlimCore Optimization is currently available only for Windows endpoints. Thus, those MacOS endpoints have to use Citrix HDX Optimization approach.
However, "Microsoft Teams redirection" policy setting was explicitly disabled from Citrix Studio policy (by default, it is enabled). That results in Microsoft Teams didn't load in VDI mode and the optimization didn't take place.

Resolution

Re-enable "Microsoft Teams redirection" policy setting in Citrix Studio policy. Then, Microsoft Teams Optimization starts working for MacOS endpoints.

Issue/Introduction

The article describes a Microsoft Teams NOT optimized issue due to a misconfiguration in Citrix policy.

Additional Information

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/opt-ms-teams-new/ms-slimcore-optimization#citrix-workspace-app