Service Notification – LAS (License Activation Service) 13-07-2026 Resolved

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Article ID: CTX696711

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Updated On:

Description

The issue is now resolved with no impact to user sessions. Customers may continue to see error messages in the License Console temporarily; these will clear automatically over the course of the day.

Issue/Introduction

The customers may have observed,

  • Errors in both Citrix Studio and the License Console.
  • Post-login redirection failure, users are being looped back to citrix.com as unauthenticated guests
  • Couldn't access MyAccount, Licensing, Downloads etc.