Citrix Cloud LAS: How to register to LAS without Internet connectivity.

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Article ID: CTX696706

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Description

Manual Activation and Management of Citrix Cloud Transition Licenses for Air-Gapped or Restricted Networks.

In environments with no direct internet access (air-gapped networks) or restricted connectivity, Citrix Cloud licenses must be manually activated. This process ensures that Citrix products remain licensed and functional even without direct cloud connectivity.

Step 1: Generate the Activation Request on the License Server

  1. Open Command Prompt as Administrator.

  2. Navigate to the Licensing folder:

    cd "C:\Program Files (x86)\Citrix\Licensing\LS"

  3. Run the offline activation request command:

    ctxLasOfflineActivationTool.exe -activation -request -export

  4. After execution, a file named darksiteRequest.zip will be created in the same folder.

    This file contains your license server’s activation request.

Step 2: Upload Request to Citrix Cloud (on an Internet-Connected Device)

  1. Transfer darksiteRequest.zip to a computer with internet access.
  2. Log in to Citrix Cloud and go to:
     
    Licensing > License Servers
     
  3. Click Add License Server, then choose License server offline activation.
  4. Upload the darksiteRequest.zip file and click Generate activation file.
  5. Download the resulting activation file (commonly referred to as the "blob" file).

Step 3: Import Activation Response to the License Server

  1. Move the downloaded activation file (blob) back to the License Server.
  2. In Command Prompt, run:
    ctxLasOfflineActivationTool.exe -activation -response -import <file path>

    Replace <file path> with the full path to your downloaded blob file.

  3. After successful import, your License Server will be activated offline.

Verification

To verify the activation status:
  1. Open Citrix Licensing Manager.
  2. Navigate to Settings > Register.
  3. Review the registration and activation status displayed.

Reset Offline Activation: If it becomes necessary to remove the existing offline activation, run the following command from an elevated Command Prompt in the Licensing folder:

ctxLasOfflineActivationTool.exe -activation -reset
After the reset is completed, a new offline activation request can be generated and processed as required.

Issue/Introduction

Exception Process for Activating Citrix Cloud Transition Licenses in Air-Gapped Environments

This article outlines the exception process for activating Citrix Cloud transition licenses when the local Citrix License Server cannot connect to the internet due to security policies or restricted network environments. This process enables administrators to manually activate and manage licenses while adhering to organizational network restrictions.

Additional Information

7-Day Import Requirement: The activation response file (blob) must be imported into the Citrix License Server within 7 days of being downloaded from Citrix Cloud. If the file is not imported within this period, it will expire and a new activation file must be generated.
 
90-Day Renewal Requirement : Offline activation is valid for 90 days from the date of activation. To prevent licensing disruptions, administrators must repeat the offline activation process and import a new activation response before the current activation period expires.
 
 
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