Citrix Workspace App fails to launch desktops when App Protection is enabled
Article ID: CTX696654
Updated On:
Description
Citrix Workspace App is installed on a Windows 10 / Windows 11 computer without selecting the option "Start App Protection after installation"
As a result "App Protection service" is set to Manual and not running
When user tries to launch a desktop that is configured to be launch with App Protection, it fails with error "Unable to establish secure environment using App Protection"
User can start manually the "App Protection service" as a workaround to launch the desktop
Cause
When App Protection service is not running and user launches a protected desktop, the process UpdaterService.exe is responsible to set the "App Protection service" as Automatic and start the service, for the launch to succeed
UpdaterService.exe process is started when "Citrix Workspace Advanced Service" (CWAUpdaterService) is Running
If the "Citrix Workspace Advanced Service" is disable, it will not start the "App Protection service", and the protected desktop will fail to launch
Resolution
Enable and set the "Citrix Workspace Advanced Service" as Automatic
Issue/Introduction
Citrix Workspace App fails to launch desktops when App Protection is enabled after installing it without the option "Start App Protection after installation"
