CWA for MAC - MS Teams screen alignment issue on VDI when connecting from Mac client
Article ID: CTX696577
Updated On:
Description
When connecting from MAC Client to Windows VDI and use MS Teams inside the ICA Session, the video on the MS Teams call may not be properly aligned within the teams window if either High DPI is enabled or if 100% scaling is used on the client side. The actual video may be displayed larger than the window portion for the video. When using low-res display (FHD for example) or when using Native resolution the problem may not be seen.
Environment
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Cause
High DPI Matching support was disabled on the VDA side.
Resolution
Enabling DPI Support on the VDA should fix this problem. This can be done by setting the EnableDPISupport registry key to 1.
Location: HKLM\SOFTWARE\Citrix\Graphics
Name: EnableDpiSupport
Type: DWORD
Value: 1
Issue/Introduction
When connecting from MAC Client to Windows VDI and use MS Teams inside the ICA Session, the video on the MS Teams call may not be properly aligned within the teams window if either High DPI is enabled or if 100% scaling is used on the client side. When using low-res display (FHD for example) or when using Native resolution the problem may not be seen.
