Citrix DaaS – CWA 2511: Time zone resets when reconnecting to a disconnected session
Article ID: CTX696576
Updated On:
Description
Time zone redirection resets to VDA default after reconnect in Citrix DaaS, Windows Server 2019 VDA 2511, Workspace App 25.11.10.50. Policies are set correctly.
In Citrix DaaS environments using Citrix Workspace App 25.11.10.50 with Windows Server 2019 VDA (2511), time zone redirection does not persist after a session reconnect.
When a user launches a session, the correct client/local time zone is initially applied based on configured Citrix policies. However, after the session is disconnected and subsequently reconnected, the time zone setting is reset and the session falls back to the VDA/server default time zone.
This behavior occurs even though time zone redirection policies are correctly configured and verified. The issue is consistent across all users in the environment and is reproducible on every reconnect attempt.
As a result, applications running within the session display incorrect timestamps after reconnection, impacting workflows that depend on accurate local time representation.
Environment
Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.
Cause
This issue occurs due to the VDA registry configuration controlling reconnect behavior.
Specifically, the registry value:
HKLM\Software\Citrix\Reconnect\DisableGPCalculation
When this value is set to 1, it prevents proper policy recalculation during session reconnect. As a result, Citrix policies are not refreshed correctly, and the session continues using previously cached or default VDA settings instead of applying updated client/session policies.
Resolution
On the VDA, navigate to the following registry path:
HKLM\Software\Citrix\Reconnect
- Locate the value: DisableGPCalculation
- If the value is set to 1, change it to 0
This ensures proper session behavior during reconnection and restores correct time zone handling.
Issue/Introduction
Time zone redirection resets to VDA default after reconnect in Citrix DaaS, Windows Server 2019 VDA 2511, Workspace App 25.11.10.50. Policies are set correctly.
