Citrix WEM Infrastructure Service Will Not Start With the Error: LICENSING: Unexpected Error In Initializing LAS Policy Engine.
Article ID: CTX696571
Updated On:
Description
- Citrix WEM Infrastructure service not starting after Migrating to LAS.
- Restarting the service causes it to stop within a few seconds and in the WEM Infrastructure Service event logs we see the following error:
Event ID: 0
Level: Error
Description: LICENSING: Unexpected Error In Initializing LAS Policy Engine.... Error: Access to the path 'C:\Program Files (x86)\Citrix\Workspace Environment Management Infrastructure Services\Licensing\Las' is denied.
- The folder: C:\Program Files (x86)\Citrix\Workspace Environment Management Infrastructure Services\Licensing\Las does not exist
- The WEM Infrastructure service is running under a gMSA account.
- CVAD has been migrated to LAS and is functioning correctly.
Cause
The service account running the WEM Infrastructure service did not have write permissions to the path: C:\Program Files (x86)\Citrix\Workspace Environment Management Infrastructure Services\Licensing so it was unable to create the LAS folder containing the licensing blobs.
Resolution
Adding NTFS Read, Write and Read & Execute permissions for the gMSA account to the folder: C:\Program Files (x86)\Citrix\Workspace Environment Management Infrastructure Services\Licensing resolved the issue.
Issue/Introduction
Citrix WEM Infrastructure service will not start with the error: "LICENSING: Unexpected Error In Initializing LAS Policy Engine.... Error: Access to the path 'C:\Program Files (x86)\Citrix\Workspace Environment Management Infrastructure Services\Licensing\Las' is denied."
Additional Information
Group Managed Service Account for WEM Infrastructure services: https://docs.citrix.com/en-us/workspace-environment-management/current-release/install-and-configure/infrastructure-services.html#group-managed-service-account
