LAS: After clicking migrate to LAS option in on-prem Studio, you may see the Activation Status as “NotActivated” and Activation Expiration may show “Expiration date invalid for this site”

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Article ID: CTX696521

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Updated On:

Description

After clicking migrate to LAS option in on-prem Studio, you may see the Activation Status as “NotActivated” and Activation Expiration may show “Expiration date invalid for this site”.

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Environment

"Citrix is not responsible for and does not endorse or accept any responsibility for the contents or your use of these third party Web sites. Citrix is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Citrix of the linked Web site. It is your responsibility to take precautions to ensure that whatever Web site you use is free of viruses or other harmful items."

Cause

The LAS Supportability tool reported connectivity failure for the below LAS endpoints:
 
https://trust.citrixworkspacesapi.net:443
https://customers.citrixworkspacesapi.net:443
https://core.citrixworkspacesapi.net:443

The below ciphers were missing  and the ECDH key exchange was not enabled on the Delivery Controller.

•    ECDHE-ECDSA-CHACHA20-POLY1305
•    ECDHE-RSA-CHACHA20-POLY1305

Resolution

Added the missing Ciphers on the Deliver Controller:
•    ECDHE-ECDSA-CHACHA20-POLY1305
•    ECDHE-RSA-CHACHA20-POLY1305

IIS Crypto : Use the IIS Crypto Tool: https://www.nartac.com/Products/IISCrypto


•    Run as admin 
•    Choose a template like “Best Practices” 
•    Apply → Reboot 
This automatically enables DHE and disables weak ciphers.

Issue/Introduction

This article describes how to troubleshoot and fix the below issue:

After clicking migrate to LAS option in on-prem Studio, you may see the Activation Status as “NotActivated” and Activation Expiration may show “Expiration date invalid for this site”

Additional Information

 

Ensure the following pre-requisites are met:

  1. TLS 1.2 or higher is enabled on DDC and License server.
  2. ECDHE cipher suites present on both DDC and License Server listed in https://docs.citrix.com/en-us/licensing/current-release/license-server-getting-started.html#cipher-suite-order-and-requirements
  3. No overly restrictive cipher policy blocking the ECDHE ciphers is enabled.