Citrix Workspace App for Windows - CWAInstaller.exe crashes when attempting to install

book

Article ID: CTX696478

calendar_today

Updated On:

Description

Administrators may notice that when running the installer for Citrix Workspace App for Windows, the installer seems to start but just vanishes. The problem can happen with Upgrades or clear installs. The application event log indicates that the CWAInstaller.exe is crashing with the following event:

Source: Application Error
Event ID: 1000
Faulting Application name: CWAInstaller.exe, version:xxxxx, time stamp:
Exception Code:  e0434352

Source: .Net Runtime
Event ID: 1026
Application: CWAInstaller.exe
CoreCLRVersion:xxxxxx
.Netversion:xxxxxx
System.IO.FileNotFoundException: Could not load file or assembly "C:\Program Files (x86)\Citrix\CTX-xxxxxx-xxxxxxx\CWAInstallerHelp.dll"

Environment

Citrix is not responsible for and does not endorse or accept any responsibility for the contents or your use of these third party Web sites. Citrix is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Citrix of the linked Web site. It is your responsibility to take precautions to ensure that whatever Web site you use is free of viruses or other harmful items.

Cause

Corrupted Visual C++ Redistributable package.

Resolution

Reinstalling Visual C++ Redistributable package on the machine should resolve the issue.

Issue/Introduction

Administrators may notice that when running the installer for Citrix Workspace App for Windows, the installer seems to start but just vanishes.

Additional Information

You can find the latest version of Visual C++ Redistributable at https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version