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Article ID: CTX696129
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Description
Citrix Licensing will display a warning in the licensing Console showing when the License Server loses contact with LAS and has entered a 30day "grace" period as described here: https://docs.citrix.com/en-us/licensing/current-release/license-activation-service.html#las-connectivity-notifications
Customers may also want these warnings to be sent via email.
Email alerts for LAS connectivity notifications can be configured from the cloud console: https://docs.citrix.com/en-us/citrix-cloud/citrix-cloud-management/notifications#receive-email-notifications
To enable email notifications for yourself
- Log onto Citrix Cloud using the CCID that is connected to your License server.
- From the Citrix Cloud management console, click your username in the the top right corner, and select Account Settings from the drop down menu.
- Select Notifications. from the Left hand menu, then go to the My email notifications section.
- Make sure Notify me via email is enabled.
- Under Manage my notification settings, for LAS notifications select the Warning type of notifications. By default, only the critical type is selected.

- Click Apply to save your settings.
To enable email notifications for non-administrators such as a shared or Team email address
Use the steps in this section to add non-administrators as contacts for email notifications. If you attempt to add an existing administrator as a contact, Citrix Cloud will display an error.
- Log onto Citrix Cloud using the CCID that is connected to your License server.
- From the Citrix Cloud management console, click your username in the the top right corner, and select Account Settings from the drop down menu.
- Select Notifications. from the Left hand menu, then go to the Contact management section.
- Under Contact management, select Add contact.
- Enter the contact’s name, email address, and their preferred language.
- Under Manage notification settings, select Warning to receive LAS notifications.

- Select Add contact to save the contact’s information.
For information on Modifying notifications can be found here: https://docs.citrix.com/en-us/citrix-cloud/citrix-cloud-management/notifications#modify-notification-settings
Issue/Introduction
Citrix Licensing will display a warning in the licensing Console showing when the License Server loses contact with LAS and has entered a 30day "grace" period. This article describes how to configure these warnings to be sent out via email.