This method is a workaround for setting up initial access to the Scout Console. Once inside, additional administrator accounts should be configured through Scout Console under Administrator Management for easier management.
Unicon - Scout - Adding a user to Scout Console via database to resolve Permission issues
Article ID: CTX696046
Updated On:
Description
Follow these steps to add an administrator account directly in the database:
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Access the dbo.Administrator Table:
- Open the Scout database and locate the table named dbo.Administrator. This table contains information on all administrator accounts configured for Scout access.
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Add a New Administrator Account:
- In the dbo.Administrator table, insert a new row with the following values:
- AdministratorID: Choose a unique ID that is not already in use within the table.
- Name: Enter the username of the AD account under Name section.
- In the dbo.Administrator table, insert a new row with the following values:
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Update Account Permissions:
- Set appropriate permissions for the new account. This account will have AD logon access and authorization to manage other accounts in Scout
- Set appropriate permissions for the new account. This account will have AD logon access and authorization to manage other accounts in Scout
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Restart the Scout Service:
- After adding the account, restart the Scout service to apply changes.
Issue/Introduction
If you’re unable to access the Scout Console due to insufficient permissions, you can add an Active Directory (AD) account with administrative rights directly within the Scout database. Once this initial account is added, it can be used to configure other administrator accounts within Scout.
Additional Information
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