Unicon-eLux-The storage medium could not be encrypted. Please contact your administrator.

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Article ID: CTX696026

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Updated On:

Description

If you encounter issues related to TPM (Trusted Platform Module) or partition encryption on eLux devices, the following methods may help resolve the problem.

Resolution

Possible Solutions

  1. Clear TPM in BIOS Settings:

    • Access the BIOS settings on the device and clear the TPM to resolve potential conflicts related to the module.

  2. Disable Partition Encryption and Reinstall the eLux Image:

    • Disable partition encryption in the FPM (Full Disk Encryption) settings in the BIOS, then reinstall the eLux image on the device to reset encryption configurations.

  3. Modify Disk Encryption Settings:

    • If the DiskEncryption or CryptSetupPartition parameters are defined in the Advanced file entries (either at the OU or device level), change their values from true to false.
    • These parameters control the encryption setup, and adjusting them can help resolve issues with partition encryption.

Issue/Introduction

Clearing the TPM, disabling partition encryption, or adjusting related parameters can help address TPM and partition encryption issues on eLux devices. Choose the method that best suits your situation.

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