Unicon-eLux-Resolving device Memory full error due to ICAClient.log consumption
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Article ID: CTX696013
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Updated On:
Description
To resolve this issue, disable Extended log files and perform a factory reset on the client.
Resolution
Steps to Disable Extended Log Files in Scout
- Open Scout Console.
- Navigate to Device configuration:
- Select the relevant Device or OU.
- Access Diagnostics:
- Go to Configuration > Diagnostics.
- Disable Extended Log Files:
- Set the Log level to Off.
- Save configuration:
- Apply the changes to the device or OU to disable enhanced logging.
- Open Scout Console.
- Select the relevant Device or OU.
- Access Remote factory reset option:
- Right click to navigate to Commands > Remote factory reset.
- Select Factory reset:
- Confirm that you wish to reset the device to its factory settings.
- Restart the device:
- The device will restart and apply the factory settings.
Issue/Introduction
If your device is displaying a memory full error message shortly after startup, with a warning such as "The available space in /setup has reached 3%", it is likely that Extended log files are enabled, causing the ICAClient.log to consume significant memory.
Additional Information
After performing these steps, the ICAClient.log should no longer fill the device memory, and the device should operate with available storage at startup.
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