Citrix CVAD Licensing console getting an error message "LAS platform is unreachable" in Licensing console when site configured as Non Premium
Article ID: CTX696010
Updated On:
Description
Error message in LAS console "LAS platform is unreachable"
Users can no longer login to VDA getting access denied.
Ports 80 and 443 are open and accessible
LAS and DDC components are compatible
Events on the VDA show no avialable licenses.
Cause
Please check limitation section in https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/manage-deployment/licensing/license-activation-service.html#limitations
Site should point to Product edition as PLT and Licensing model as concurrent
Resolution
To set the CVAD site to Product edition as PLT and Licensing model as concurrent run the command in DDC "Set-ConfigSite -ProductCode XDT -ProductEdition PLT -LicensingModel Concurrent
Issue/Introduction
Error message in LAS console "LAS platform is unreachable"
Users can no longer login to VDA getting access denied.
Ports 80 and 443 are open and accessible
Additional Information
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/manage-deployment/licensing/license-activation-service.html#limitations
Note: Product documentation does says do not modify using powershell which means if its already pointing to PLT and concurrent. do not change it again.
