Unicon - eLux- Resolving "Disconnected" error when establishing OpenVPN connection

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Article ID: CTX695982

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Updated On:

Description

  1. Verify Configuration file names:

    • Ensure all VPN configuration file names match exactly as required and are case-sensitive.
  2. Rename files if necessary:

    • Adjust file names to the correct case-sensitive format.
  3. Retry connection:

    • Attempt to establish the OpenVPN connection again after making the changes.

Cause

This issue often arises due to case-sensitivity in the VPN configuration file names, which prevents the connection from establishing properly.

Issue/Introduction

When attempting to establish an OpenVPN connection, a prompt for the username and password appears. After entering and confirming credentials, a "disconnected" message is received.

Additional Information

Once the configuration files are updated to be case-sensitive, the OpenVPN connection should work as expected, and the "disconnected" message will no longer appear.