Hosting Connection Error: Citrix Virtual Apps and Desktops/DaaS not compatible with Nutanix Acropolis Prism Central 7.5

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Article ID: CTX695962

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Updated On:

Description

After upgrading their Nutanix Acropolis Prism Central environment to version 7.5, customers are unable to create a new hosting connection within Citrix Web Studio.

Cause

Citrix Virtual Apps and Desktops and Citrix DaaS are not compatible with Nutanix Acropolis Prism Central version 7.5. This version is not listed as a supported hypervisor for the current versions of Citrix Virtual Apps and Desktops or DaaS.

Resolution

Citrix Apps and Desktops/DaaS environments must use a supported version of Nutanix Acropolis Prism Central. Citrix is partnering with Nutanix to resolve the issue in future releases; please see Additional References below for a list of supported hypervisors.

Issue/Introduction

Attempting to create a host connection to Nutanix Acropolis Prism Central 7.5 results in an error.

Additional Information

List of supported hypervisors:
https://support.citrix.com/external/article/CTX131239/supported-hypervisors-for-citrix-virtual.html