Citrix Virtual Apps and Desktops - GfxMgr.exe process crash on a new VDA 2507
Article ID: CTX695909
Updated On:
Description
Event viewer (Application log) shows:
EventID:1000
Source: Application Error
Faulting application name: GfxMgr.exe, version: 7.45.100.285, time stamp: 0x689e1faa Faulting module name: MSVCP140.dll, version: 14.13.26020.0, time stamp: 0x5a39fef7
Exception code: 0xc0000005
Fault offset: 0x000000000001b93c
Faulting process id: 0x0x29354
Faulting application start time: 0x0x1DC6A8D2332A552
Faulting application path: C:\Program Files\Citrix\HDX\bin\GfxMgr.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCP140.dll
Microsoft Visual C++ 2015-2022 Redistributable version included with VDA 2507 is 14.42.34438.0
The list of the installed application shows that the correct package has been installed.
The event shows that the version in use is older (MSVCP140.dll, version: 14.13.26020.0).
MSVCP140.dll located in C:\Windows\system32 version is 14.13.26020.0.
Cause
MSVCP140.dll located in C:\Windows\system32 has not been updated.
Resolution
1 - Go to the list of Installed Apps
Select Microsoft Visual C++ 2015-2022 Redistributable from the list
Click on '…' and select Modify
Repair
Check if MSVCP140.dll located in C:\Windows\system32 has been updated.
Perform the same step for both packages x86 and x64.
Issue/Introduction
VDA has been upgraded from an old version or newly deployed.
Users are not able to establish ICA session.
GfxMgr.exe process constantly crashing.
VDA version: 2507
Additional Information
Similar issue can occur on different VDA versions. Microsoft Visual C++ could be different but the same troubleshooting steps apply.
