Verify if your deployments have transitioned to License Activation Service (LAS)

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Article ID: CTX695846

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Updated On:

Description

License Server

Verify Citrix Cloud registration status in License Server

You can view the current registration state with Citrix Cloud using the following statuses directly on the Citrix Licensing Manager dashboard:

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Verify the status of registered License Servers in Citrix Cloud

In the Citrix Cloud, navigate to Licensing > Licensed deployment > License Servers to see the registered License Servers. The date on which activation expires or renews is displayed next to the License Server name.

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Registered License Servers are color-coded to indicate the activation status.

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Verify entitlements in License server

In the Citrix Licensing Manager, select the License Activation Service tab. Your entitlements should now be visible, indicating that the entitlements have successfully synced from Citrix Cloud. The License Server communicates with LAS, and entitlements are updated every 12–24 hours.

 

 

Citrix Virtual Apps & Desktops

  1. In Citrix Studio, navigate to the Licensing node.
  2. Review the displayed licensing status to confirm whether LAS activation is active and valid.

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NetScaler

Console Service

To understand if LAS is enabled and active on Console Service and the NetScaler instances licensed using this Console Service and with license type CPL/UHMC (Flexed) or Pooled BW, please follow these steps:

  • Check if LAS is active on NetScaler Console Service: NetScaler Console Service is a SaaS and hence evergreen, so LAS is active and enabled for all Console Service customers (since Sept 2025 onwards). Note: Due to regulatory requirements, LAS is not yet available to all customers. If your current deployment was not provisioned with LAS activation, please continue to manage your licenses using your existing method. We are actively working to meet these regulatory requirements and will expand eligibility for LAS-based activation as progress is made.
  • Check if LAS is active on NetScaler instances licensed using this Console Service: Navigate to Console Service GUI > NetScaler Licensing > License Management > License Activation Service (LAS), scroll to the bottom of the GUI and ensure that the NetScaler is listed in the ‘NetScaler instances in LAS’ list.

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LAS Console on-premises cloud connected

To understand if LAS is enabled and active on Console on-premises cloud connected deployment and the NetScaler instances licensed using this Console on-prem and with license type CPL/UHMC (Flexed) or Pooled BW, please follow these steps:

  • Check if LAS is active on NetScaler Console on-premises cloud connected: Navigate to Console on-premises GUI > NetScaler Licensing > License Management > License Activation Service (LAS) and ensure that the LAS Activation Status is ‘Active’.

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  • Check if LAS is active on NetScaler instances licensed using this Console on-premises: Navigate to Console on-premises GUI > NetScaler Licensing > License Management > License Activation Service (LAS), scroll to the bottom of the GUI and ensure that the NetScaler is listed in the ‘NetScaler instances in LAS’ list.

 

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LAS with  NetScaler (ADC, SVM)

To understand if LAS is enabled and active on NetScaler (ADC/SVM) using Fixed Capacity Subscription license, please follow the below steps.

NetScaler ADC

    • GUI: Navigate to NetScaler GUI > Configuration (Tab) > System > Licenses > ADC License and ensure that the Licensing Mode is “LAS (Fixed Bandwidth)”.
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    • CLI : Use the command ‘show ns license’ and ensure the Licensing mode is ‘LAS (Fixed Bandwidth)’.
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    • API: Use the API https://<NSIP>/nitro/v1/config/nslicense and ensure that the Licensing mode is ‘LAS’.

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NetScaler SVM

    • GUI: Navigate to NetScaler GUI > Configuration (Tab) > System > Licenses > LAS Offline Activation and ensure that the LAS Activation Status is ‘Active’.

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Provisioning Server

  1. From the PVS Console, open the Farm Properties dialog.
  2. On the Licensing tab, if the environment is licensed using the License Activation Service, the tab will display “License Activation Service”.

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  1. Log in to Scout Board.
  2. Navigate to the Dashboard, or select Help → License Information from the menu.
  3. The screen will display the current license details, including the connected Citrix License Server and its status.
  4. If a Citrix License Server has not yet been configured, you will be prompted and able to switch to an available Citrix License Server.

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XenServer

  1. Install XenCenter version 2025.3 or later.
  2. In XenCenter, navigate to Tools → License Manager.
  3. Select the pool or host you want to verify.
  4. If the XenServer pool or host is successfully activated through LAS, the Licensing Mode will display “Cloud‑based.”

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XenMobile

  1. Navigate to Settings > Licensing.
  2. Enter the Server and Port information.
  3. Select Test Connection.
  4. If LAS is configured correctly, the system will display the message: “LAS is available.”

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Workspace Environment Management (WEM)

Check the Citrix WEM Infrastructure Service Debug.log file located in either:

  • <WEM Infrastructure Service installation folder> OR
  • <WEM Infrastructure Service installation folder>\Logs

If the following log entries are present, it indicates that WEM is activated via LAS:
     Finish to check activation from Citrix Licensing Service (Web), license valid: True

Issue/Introduction

This article describes the steps to confirm whether a deployment is using LAS.

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