Scout - Resolving Scout Enterprise installation issues for Dashboard and Web API on Windows Server 2016

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Article ID: CTX695791

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Updated On:

Description

Scout’s Dashboard and Web API modules rely on specific Windows Server features (IIS, .NET Framework, ASP.NET).
If these components are not installed prior to running the Scout installation, the setup may fail or not initialize required services.

Cause

The installation fails because required Windows roles and features (IIS, .NET, ASP.NET) were not installed before running the Scout Enterprise setup.

Resolution

Steps to verify and enable Roles and Features

  1. Access Server Manager:

    • Log into the Windows Server 2016 machine and open Server Manager.

  2. Add Roles and Features:

    • In Server Manager, go to Manage > Add Roles and Features.

  3. Verify required Roles and Features:

    • Ensure that essential roles and features, such as Web Server (IIS), .NET Framework 4.6, and ASP.NET 4.6, are installed, as these are commonly required for Scout's Dashboard and Web API modules.
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  4. Install any missing components:

    • If any required roles or features are missing, select them and proceed with the installation.

  5. Restart Server (if necessary):

    • After installing the required roles and features, restart the Windows Server 2016 machine to apply changes.

  6. Reattempt ScoutiInstallation:

    • With all prerequisites in place, retry the Scout Enterprise installation for the Dashboard and Web API modules.

Issue/Introduction

Installation of Scout Enterprise Dashboard and Web API on Windows Server 2016 may fail if required Windows roles and features—such as IIS and .NET components—are missing.

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