Scout - Viewing administrator actions and tracking changes on Thin Clients in Scout Console

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Article ID: CTX695781

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Updated On:

Description

Viewing Administrator activity in Scout Console

To check which administrator performed specific actions on a device, such as updates or restarts, follow these steps:

  1. Go to Security > Manage Administrators > View Protocol.
  2. Here, you can view a log of administrator activities, including updates, reboots, and other management actions.

For more information on tracking administrator actions, refer to the Scout documentation Viewing administrator activities. 

Setting monitoring Level for detailed logs

To capture detailed activities in the logs, such as OU changes, reboots, updates, factory resets, name changes, and firmware settings:

  1. Set Monitoring Level to 3:

    • Level 3 provides detailed logging and records actions like OU modifications, device updates, and more.
    • Note: The Active Directory (AD) user performing the action (not the AD group) will appear in the log.
  2. Verify Monitoring Level:

    • Ensure that Monitoring Level 3 is activated before executing actions. Actions performed under the default Monitoring Level 0 are not logged.
  3. Review Scheduled Updates:

    • You can view which devices are scheduled for updates by IP address and see which administrator scheduled them.

Issue/Introduction

You may need to identify which administrator updated, restarted, or administered a thin client (TC) within the Scout Console.

Additional Information

By setting Monitoring Level 3, Scout Console can log administrator actions like reboots, updates, and settings changes for thin clients. Accessing these logs can help track specific activities by individual administrators, with records accessible via Security > Manage Administrators > View Protocol.