DeviceTrust | Unauthorized USB Template is not taking effect

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Article ID: CTX695598

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Updated On:

Description

We have enabled default template for Unautorized USB Access - 

https://docs.citrix.com/en-us/device-trust/25-3/templates/remote/building_blocks/unauthorized_usb_device/index

However it is not showing an error message when the device is plugged in

Cause

The default template only configures "Portable Device" and "Removable"

Resolution

Make sure you check the type of USB Device.

In this case, it was a Fixed Device (removable hard drive) which is not part of the default setting.

 

Browse to Remote > Logical Disk > Type > Any of

And enable the "Fixed" option

Issue/Introduction

Unauthorized USB Access Template is not applying properly - 

https://docs.citrix.com/en-us/device-trust/25-3/templates/remote/building_blocks/unauthorized_usb_device/index