SSL Error 61 occurs when the root certificate's name does not fully match the Common Name (CN) value listed in the Issuer field of the certificate's Details tab. In some cases, the error may persist even after updating the root certificate, requiring an update to the intermediate certificate as well.

The error is caused by a mismatch between the certificate name and the CN value in the Issuer field. Updating both the root and intermediate certificates ensures proper validation and resolves the login issue.

To resolve SSL Error 61:

1. Review existing certificates : Navigate to /setup/cacerts on the device and inspect the current certificates.

2. Access Advanced Device Configuration : Open Scout Console and go to the Advanced device configuration settings at the OU or device level.

3. Navigate to the Files tab : Within the configuration settings, open the Files tab.

4. Update certificates : Replace the root certificate and, if necessary, the intermediate certificate to ensure they match the required CN values.

5. Apply configuration : Save the changes and apply the updated configuration to the affected devices.

6. Verify resolution : Attempt to log into Citrix Workspace App to confirm that the SSL error no longer appears.