eLux - multiple versions - Resolving "Chroot icachroot.service still not usable after timeout" Error on Lenovo M625q

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Article ID: CTX695482

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Updated On:

Description

On Lenovo M625q thin clients, the error message "Chroot icachroot.service still not usable after timeout" may occur sporadically. This error can cause a significant delay when logging in via the SAW login screen.

To resolve this issue, updating the BIOS/UEFI to version M1WKT51A or newer is recommended.
Updating the BIOS/UEFI to a version newer than M1WKT27A should resolve the timeout error and improve the login speed for users on the Lenovo M625q.

Steps

  1. Verify current BIOS/UEFI Version:

    • Check the current BIOS/UEFI version on the Lenovo M625q device.
    • If the version is older than M1WKT51A, proceed with the update.
  2. Update BIOS/UEFI:

    • Download the latest BIOS/UEFI update for Lenovo M625q, ensuring the version is M1WKT51A or newer.
    • Follow Lenovo’s instructions for updating the BIOS/UEFI.
  3. Restart the device:

    • After updating, restart the device to apply changes.

Cause

The error is caused by outdated BIOS/UEFI firmware that fails to initialize the icachroot.service within the expected timeframe, resulting in login delays.

Resolution

Update the BIOS/UEFI firmware on Lenovo M625q thin clients to version M1WKT51A or newer. This resolves the timeout error and enhances login performance.

Issue/Introduction

Lenovo M625q thin clients may intermittently display the error "Chroot icachroot.service still not usable after timeout," leading to delays during SAW login. Updating the BIOS/UEFI firmware to version M1WKT51A or newer resolves this issue and improves login performance.