DaaS | Cloud Connector Installation & Connectivity issues when using a Proxy

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Article ID: CTX695396

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Updated On:

Description

When trying to install Citrix Cloud Connector software (it was failing on the Cloud Connector Connectivity Health Checks) while using company proxy

- After the CC was installed [It gave the error regarding health check]

- Additionally after CC VM Reboot (They experienced Event ID 514 - Citrix Remote Broker Provider - Error "There was no endpoint listening at net.pipe//localhost/Foundation/GetCloudConfiguration)

Cause

Proxy was set using the IE [ Internet Settings > LAN Settings > Proxy Server ]

- However it was not configured correctly in the registry


There are two locations where the CC Agent reads the proxy information [WinINet] and [WinHtt]p, and the information is stored in different nodes of the registry.

WinINet:
-----------
- HKLM:\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyServer
- HKLM:\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyEnable
- HKLM:\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyOverride
- HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\DefaultConnectionSettings
- HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\SavedLegacySettings


WinHttp:
----------
- HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\WinHttpSettings

Resolution

In order for the proxy to be set correctly, it needed to be set manually via CMD/Powershell:

- PosH:> netsh winhttp set proxy <ProxyExample: http://proxy.lab.net:8082>


** Event ID 514 - is as per design after CC Reboot and should be followed shortly after by Event ID 513 - Citrix Remote Broker Provider - Communication with Agent Hub restored calling method. ** 

Issue/Introduction

When trying to install Citrix Cloud Connector software (it was failing on the Cloud Connector Connectivity Health Checks) while using company proxy

- After the CC was installed [It gave the error regarding health check]