WEM 2402 - WEM's machine object name shown as sid , not computer name
Article ID: CTX695262
Updated On:
Description
On Citrix WEM console active directory object tab, machine object's name shown as sid, not computer name
Cause
On Infrastructure log, we can see error Failed to find computer in domain which indicate a communication issue with AD
12:39:43 PM Event -> AgentBrokerService.() : Search for machine XXXXXXX$, start time is 9/10/2025 12:39:43 PM
12:39:43 PM Event -> AgentBrokerService.() : Search for machine XXXXXXXX$, finish time is 9/10/2025 12:39:43 PM
12:39:43 PM Exception -> AgentBrokerService.() : Error happened while retrieving site id. Exception: System.ArgumentNullException: Value cannot be null.
Parameter name: Failed to find computer in domain, fullname is XXXXXXX$, domain sid is S-1-5-21-
at Norskale.Broker.Agent.AgentBrokerService.()
Resolution
communication issue with AD, customer's AD admin fix the issue
Issue/Introduction
On Citrix WEM console active directory object tab, machine object's name shown as sid, not computer name
