Citrix Workspace App - Service Continuity does not work as expected when simulating identity provider (IDP) outage
Article ID: CTX695249
Updated On:
Description
When simulating an IDP outage administrators may notice that the Workspace App does not give them the option to launch available applications as expected in Service Continuity mode. Instead, a blank screen is displayed for the users.
Resolution
Setting AlwaysBypassAuthForCachedResources property for the Cloud tenant to True will resolve the issue and Service Continuity will work as expected when simulating Identity Provider outage. This can be accomplished by running the following powershell cmdlet after connecting to the Cloud tenant via Remote Powershell SDK:
Set-BrokerSite -AlwaysBypassAuthForCachedResources $true
For more information on Remote Powershell SDK, please refer to https://docs.citrix.com/en-us/citrix-daas/sdk-api.html#citrix-daas-remote-powershell-sdk
Issue/Introduction
When simulating an Identity Provider outage, Workspace App displays a blank screen.
Additional Information
For additional information on Set-Brokersite cmdlet, refer to https://developer-docs.citrix.com/en-us/citrix-virtual-apps-desktops-sdk/2212/broker/set-brokersite
