Environment:

• • Secure Mail: iOS, version 25.5.0 (App Store build)

  • MDX Toolkit: CGPrep 24.5.0

  • Devices: iPads enrolled via MDM

• Symptoms:

  • When an external keyboard is connected, the Attach File button is not visible in the compose mail window.

  • Without an external keyboard, the button displays correctly.

  • Issue reproduced on multiple devices.

  • No relevant errors found in Secure Mail logs.

This article is intended to provide information about a specific issue identified in Secure Mail 25.5.0 for iOS.
The described fix is available in a private TestFlight build and will be included in the next official release.
Features, timelines, and fixes are subject to change at Citrix’s discretion without notice.

The issue was caused by a UI rendering change introduced in Secure Mail 25.5.0 when built with the new version of Xcode. This affected modal presentation style handling when external keyboards were connected.

• Engineering identified the issue as a regression introduced by the updated Xcode build.

• Contact Citrix Support to TestFlight private build to test the functionality

• Permanent fix will be included in the next Secure Mail release (EAR – September 2025).

After updating Secure Mail to version 25.5.0, the Attach File button in the new mail window does not appear when an external keyboard is connected on iPads. The issue impacts users who rely on attachments for daily work.