DDC showed error "Reenter the controller address"
Article ID: CTX695181
Updated On:
Description
DDC service didn't start automatically after OS reboot. Customer manually start it and found studio cannot open correctly .
Cause
If any DDC in the site encounters an issue, Studio cannot be opened.
Resolution
We check the running status of the DDCs by following the powershell steps below.
1.Check the DDC status. Run "Get-brokercontroller", all the controllers in the site as ‘Active’
2.Check the service status. "Get-Command Get*servicestatus". Copy and execute all the commands listed with the above command and see all the status as ‘OK’
3.Check the log and monitor datastore.All the status showed ‘OK’
- Get-MonitorDatastore
- Get-LogDatastore
4.Restart all the ddc services and restart studio
- Get-Service Citrix* | Stop-Service -Force
- Get-Service Citrix* | Start-Service
Issue/Introduction
Customer install MS hotfix and reboot the DDCs . But the studio cannot work correctly .
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