CWA Windows with DAAS - Error code: 2064.2708 launching desktop

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Article ID: CTX695131

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Updated On:

Description

Issue is caused by the proxy defined on the client which blocking  access to the Netscaler PoPs used by Citrix DAAS .

See https://docs.citrix.com/en-us/citrix-gateway-service/pops-citrix-gateway-service.html

 

Cause

To verify if a proxy is in place on the client enter "netsh winhttp show proxy".

If the proxy is disabled then the issue no longer happens .

 

Resolution

On the proxy configure an  exception to SSL-Decryption for global-all.g.nssvc.net

Previously an exception was configured for global.g.nssvc.net. However both  URLs are used by Citrix DAAS and must have an exception.

The recommendation is to use a wildcard and make  an exception for *.nssvc.net (including all sub-domains).

https://docs.citrix.com/en-us/citrix-gateway-service/pops-fqdns/commercial-pops

Issue/Introduction

CWA Windows - get following error launching applications or desktops.

"Failed to connect to the server for your session. Try again or contact your Helpdesk with the following information: Error code: 2064.2708"

Issue is seen with CWA Windows and not with CWA for HTML5 Web Cient .