uberAgent - Browser Web App Performance data not available in Splunk
Article ID: CTX695065
Updated On:
Description
The latest Chrome extension has been installed from the Chrome WebStore.
Default configuration used (In the default configuration, BrowserPerformanceChrome is enabled.)
Native messaging host was configured correctly, from uberAgent documentation:
uberAgent version < 7.4
On an x86 machine running Windows, the following registry item is created by the uberAgent service and must be present.
HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\NativeMessagingHosts\com.vastlimits.uainsessionhelper Value: (Default) Data: C:\Program Files\vast limits\uberAgent\uAInSessionHelperChrome.jsonOn an x64 machine running Windows, the following registry item is created by the uberAgent service and must be present.
KEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Google\Chrome\NativeMessagingHosts\com.vastlimits.uainsessionhelper Value: (Default) Data: C:\Program Files\vast limits\uberAgent\uAInSessionHelperChrome.jsonuberAgent version 7.4
On an x86 machine running Windows, the following registry item is created by the uberAgent service and must be present.
HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\NativeMessagingHosts\com.vastlimits.uainsessionhelper Value: (Default) Data: C:\Program Files\Citrix\uberAgent\uAInSessionHelperChrome.jsonOn an x64 machine running Windows, the following registry item is created by the uberAgent service and must be present.
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Google\Chrome\NativeMessagingHosts\com.vastlimits.uainsessionhelper Value: (Default) Data: C:\Program Files\Citrix\uberAgent\uAInSessionHelperChrome.json
Additional troubleshooting steps:
Enable Developer Mode in Chrome:
- Navigate to: chrome://extensions/
- Enable developer mode
Select service worker to check Console logs.
In this case, console log displayed an error: Native messaging disconnected. Access to the specified native messaging host is forbidden.
Cause
Native messaging disconnected.
uAInSessionHelperChrome.json file has not been replaced during previous upgrades.
Resolution
Check the content of the uAInSessionHelperChrome.json file located in C:\Program Files\vast limits\uberAgent (version < 7.4) or C:\Program Files\Citrix\uberAgent (version 7.4).
Make sure that the allowed_origins list contains the correct extension ID.
Example:
You can double check extension ID in Chrome:
- Go to chrome://extensions
- Select uberAgent extension and click on Details
- You can find ID in the address bar and also in extension details
Issue/Introduction
uberAgent’s browser web app performance functionality requires a browser extension to be installed.
Additional Information
