Session Recording - When installing Session Recording Server from Citrix Cloud, installation fails with the error "Citrix Session Recording Cloud Client Service Setup Failed"
Article ID: CTX695031
Updated On:
Description
When attempting to setup Session Recording Server from within Citrix Cloud portal as per https://docs.citrix.com/en-us/session-recording/service/get-started/install-session-recording-servers-from-within-the-cloud.html , the installation fails with the error "Citrix Session Recording Cloud Client Service Setup Failed". The cloudClientServiceInstall.log file showed the following exception:
Calling custom action CustomAction!SRCustomAction.CustomActions.CreatePrivateKey
Begin CreatePrivateKey
Exception occured in CreatePrivateKey : System.AggregateException: One or more errors occurred. ---> Citrix.CloudServices.Trust.Api.TrustClientException: Bad Request
at Citrix.CloudServices.Trust.Api.TrustClient.<AsJson>d__43`1.MoveNext()
--- End of inner exception stack trace ---
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at System.Threading.Tasks.Task`1.get_Result()
at SRCustomAction.SetupTools.AuthenticateCwsUser.GetCwsToken(String uri, String clientId, String clientSecret)
at SRCustomAction.SetupTools.AuthenticateCwsUser.GetCwsToken(InstallAuthenticationModel installAuthenticationModel)
at SRCustomAction.SetupTools.AuthenticateCwsUser.ManageNewInstall(InstallAuthenticationModel installAuthenticationModel, IDictionary`2 properties)
at SRCustomAction.SetupTools.AuthenticateCwsUser.Execute()
at SRCustomAction.CustomActions.CreatePrivateKey(Session session)
---> (Inner Exception #0) Citrix.CloudServices.Trust.Api.TrustClientException: Bad Request
at Citrix.CloudServices.Trust.Api.TrustClient.<AsJson>d__43`1.MoveNext()<---
CustomAction CreatePrivateKey returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Cause
Configuration issue
Resolution
The format for the ProxyServer command line parameter was changed from PROXYSERVER= x.x.x.x:443 to PROXYSERVER=http://x.x.x.x
It was also found that when generating the command line in the cloud portal (as per https://docs.citrix.com/en-us/session-recording/service/get-started/install-session-recording-servers-from-within-the-cloud.html#installation-steps ), the administrator was manually copying the command line from the window. So the ClientSecret was copied as a literal ************ instead of actual ClientSecret. Administrator should use the "Copy" option seen in the window instead.
Issue/Introduction
When installing Session Recording Server from Citrix Cloud, installation fails with the error "Citrix Session Recording Cloud Client Service Setup Failed"
