Intermittent authentication failures with Oauth
Article ID: CTX693234
Updated On:
Description
User unable to authenticate due to token validation failure.
Error in logs: "OAUTH: verify JWT: Could not find key for 'kid' <XXXX> in configuration, cannot verify jwt"
Resolution
Set refresh interval in OAuth action to value in minutes matching the IDP's key rotation interval
Problem Cause
Default 24 hours refresh interval for OAuth action keys is larger that IDP key rotation causing authentication failure
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