Daas II Cloud II Unable to launch One Drive automatically within VDI using SSO
Article ID: CTX693035
Updated On:
Description
One Drive is not auto launching within VDI using Single Sign On
Instructions
OneDrive Issue Troubleshooting Flow:
1.Initial Validation:
Confirm if OneDrive works when user profile is disabled.
If yes, proceed to step 2.
If no, continue investigating the root cause (outside of profile-related issues).
2.Check Profile Management Solution:
Is the customer using Citrix UPM (User Profile Management)?
If yes: Proceed to troubleshoot from a UPM perspective (e.g., check for exclusions, sync issues, folder redirection conflicts, etc.).
If no, check for FSLogix.
If FSLogix is in use, follow the same action plan as for UPM: disable profile container and validate.
If disabling FSLogix resolves the issue, then OneDrive is incompatible with current FSLogix configuration.
If OneDrive Works When Profile Is Disabled (UPM/FSLogix):
This confirms a profile-related issue.
If further troubleshooting doesn't resolve the issue within the UPM or FSLogix scope, advise the customer to open a support case with Microsoft, as this may be a deeper compatibility or configuration issue.
Additional Information
