To troubleshoot missing logon duration information in monitor, please validate the prerequisites: https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/director/troubleshoot-deployments/user-issues/user-logon.html#prerequisites

• Ensure Citrix Profile Management WMI Plug-in is installed: https://support.citrix.com/article/CTX692725
• Ensure User Profile Manager is installed and running: https://support.citrix.com/article/CTX692756
• Ensure default permissions in Event Log: https://support.citrix.com/article/CTX225857
• Verify WMI provider state: https://support.citrix.com/article/CTX692757
• Ensure 'Do not process the legacy run list' is not enabled: https://support.citrix.com/article/CTX692758

Starting with CVAD 2507 LTSR, these Logon Duration health Checks are included in "Health Check" run using Citrix Scout. Hence to triage any Logon Duration reporting issues, leverage Citrix Scout that is pre-installed on the VDA and DDCs.

Citrix Health Check Report will report the Logon Duration issues in the below format: