CWA Windows provides 2 approaches to configure the hotkey redirection: Storefront configuration and client side configuration.

Instructions

What is a keyboard shortcut or hotkey

A series of one or several keys to quickly invoke a software program or perform a preprogrammed action.

• For shortcut/hotkey which contains only 1 key, it's straightforward that Citrix Workspace App (CWA) can send this key to VDA directly via Unicode/Scancode.
• For shortcut/hotkey which contains 2 or more keys, e.g. Ctrl + C, VDAs & CWAs need to handle them specifically.  Especially when the shortcut/hotkey is a system shortcut/hotkey on the client OS.

What is shortcut/hotkey redirection

• Hotkey redirection is actually a way to use customized shortcuts to perform needed functions in a Citrix application or desktop session with CVAD.

Shortcut or hotkey redirection in CWA Windows

Citrix provides approach to configure hotkey redirections.  There are 2 approaches available now: Storefront configuration and client configuration.

Storefront Configuration

1. Locate the default.ica file from \inetpub\wwwroot\Citrix\Store\App_Data (If Web Interface 4.x or later is used, otherwise locate Template.ica).

2. Copy the following ICA parameters to the default.ica file after the [WFCLIENT] tag, and configure the keys for them based on preference:

Hotkey1Char=
Hotkey1Shift=
Hotkey2Char=
Hotkey2Shift=
Hotkey3Char=
Hotkey3Shift=
Hotkey4Char=
Hotkey4Shift=
Hotkey5Char=
Hotkey5Shift=
Hotkey6Char=
Hotkey6Shift=
Hotkey7Char=
Hotkey7Shift=
Hotkey8Char=
Hotkey8Shift=
Hotkey9Char=
HotKey9Shift=
Hotkey10Char=
HotKey10Shift=
Hotkey11Char=
Hotkey11Shift=
Hotkey12Char=
Hotkey12Shift=
Hotkey13Char=              
Hotkey13Shift=
Hotkey14Char=
Hotkey14Shift=
Hotkey15Char=
Hotkey15Shift= 

Hotkey**Shift: we can use Ctrl/Shift/Alt
Hokey**Char: we can use F1/F2/F3/F4/F5/F6/F7/F8/F9/F10/F11/F12/minus/plus/star/tab

For example:

Client configuration (has higher priority than Storefront configuration)

1. In the CWA Windows client, go to Local Group Policy Editor.
2. Locate "Administrative Templates" -> "Citrix Workspace" -> "User Experience" -> "Keyboard shortcuts", double-click then enable the policy and check the default settings.
3. If the default hotkey settings are modified then a reboot of CWA is required to take effect.

Below is a table that shows how these customized hotkeys work:

Hotkey	Hotkey function	Take effect on local/client or host/VDA	Apply to virtual app/desktop	Notes
Hotkey1Char= Hotkey1Shift=	Windows key  Refers to Task List on CWA side group policy setting option	Local	App Desktop (need to modify to Connection Bar=0 in .ica file)	If we configure from CWA client group policy, default setting is "Shift + F1"
Hotkey2Char= Hotkey2Shift=	Close Citrix session window	Local	App Desktop (need to modify to Connection Bar=0 in .ica file)	If we configure from CWA client group policy, default setting is "Shift + F3"
Hotkey3Char= Hotkey3Shift=	Toggle full- screen or windowed mode	Local	Desktop (need to modify to Connection Bar=0 in .ica file)	If we configure from CWA client group policy, default setting is "Shift + F2"
Hotkey4Char= Hotkey4Shift=	Ctrl+Alt+De lete	VDA	App Desktop (need to modify to Connection Bar=0 in .ica file)	Shows this screen of Windows If we configure from CWA client group policy, default setting is "Shift + F1"
Hotkey5Char= Hotkey5Shift=	Open Task Manager	VDA	App Desktop (need to modify to Connection Bar=0 in .ica file)	If we configure from CWA client group policy, default setting is "Shift + F3"
Hotkey6Char= Hotkey6Shift=	Alt + Tab	VDA	App Desktop  (need to modify to Connection Bar=0 in .ica file)	If we configure from CWA client group policy, default setting is "Shift + F8"
Hotkey7Char= Hotkey7Shift=	Alt + Shift + Tab	VDA	App Desktop (need to modify to Connection Bar=0 in .ica file)	If we configure from CWA client group policy, default setting is "Shift + F9"
Hotkey8Char= Hotkey8Shift=	Ctrl + Esc	VDA	App Desktop (need to modify to Connection Bar=0 in .ica file)	If we configure from CWA client group policy, default setting is "Shift + F2"
Hotkey9Char= HotKey9Shift=	Ctrl + Alt	VDA	App Desktop (need to modify to Connection Bar=0 in .ica file)	If we configure from CWA client group policy, default setting is "Shift + F2"
Hotkey13Char= Hotkey13Shift=	Minimize session window	VDA	Desktop (need to modify to Connection Bar=0 in .ica file)	There is no Group Policy setting options available in CWA client group policy setting. We only support configuring from Storefront default.ica file.
Hotkey14Char= Hotkey14Shift=	Local IME toggle	Local	Desktop (need to modify to Connection Bar=0 in .ica file)	The hotkey of generic IME mode is only available when the user enables the local keyboard, enables the generic IME feature and the current input language is CKJ languages. If we configure from CWA client group policy, default setting is "Shift + F4"
Hotkey10Char= HotKey10Shift=	Latency Reduction	/	/	Depreciated
Hotkey11Char= Hotkey11Shift=	/	/	/	Reserved
Hotkey12Char= Hotkey12Shift=	/	/	/	Reserved
Hotkey13Char= Hotkey13Shift=	/	/	/	In legacy versions of Citrix receiver this minimized the session window. As of Receiver 10.214 this functionality was removed and the key is always passed through to the client.
Hotkey15Char= Hotkey15Shift=	Ctrl+F12	Local	Application and desktops, Note : Relative Mouse functionality is not supported when in seamless application mode	Keyboard shortcut for toggling Relative Mouse on/off to improve mouse experience. If we configure from CWA client group policy, default setting is "Ctrl + F12