How to manually upload Telemetry data to CIS

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Article ID: CTX472950

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Description

This article explains the steps required when manually uploading the Telemetry data to CIS. 

Prerequisites

V11.17.2 build 40000 license server or newer

You must disable the automatic data upload before choosing to upload manually. Perform the following steps on your IT-managed/on-prem license server to disable automatic uploads: 

  1. Navigate to C:\Program Files (x86)\Citrix\Licensing\LS
  2. Use the command ctx_license_management_service.exe -disable to disable the License Management Service
Note: This command stops the electronic license reporting of basic licensing data. By disabling electronic license reporting, you agree to report this data to Citrix manually. 

 

Customers submitting reports manually must upload the upload_compliance*.zip files at least once every 90 days. Files older than 90 days will not be processed and will not count toward compliance status. When automatic uploads are disabled, the license server will create new upload_compliance*.zip files in the C:\Program Files (x86)\Citrix\Licensing\LS\resource\usage directory. A new upload_compliance*.zip is created every 24 hours based on the Licensing service start time.

Starting with the 11.17.2 build 45000, Administrators who opt to report data with Citrix manually have to upload both License Server and Citrix Virtual Apps and Desktops data elements. The Licensing server data elements are bundled in upload_compliance*.zip files. The Citrix Virtual Apps and Desktops data elements are bundled in upload_usage_*.zip files.

The upload_compliance*.zip files are in C:\Program Files (x86)\Citrix\Licensing\LS\resource\usage. 

The upload_usage_*.zip files are in C:\Program Files (x86)\Citrix\Licensing\LS\resource\cis bundles\ul_usage.

Instructions

On the IT-managed/on-prem license server

License Server v11.17.2 build 40000 to 44000
  1. Navigate to C:\Program Files (x86)\Citrix\Licensing\LS\resource\usage
  2. Package all upload_compliance*.zip files into a single .zip file
License Server v11.17.2 build 45000 and later
  1. Navigate to C:\Program Files (x86)\Citrix\Licensing\LS\resource\usage
  2. Package all upload_compliance*.zip files into a single .zip file
  3. Navigate to C:\Program Files (x86)\Citrix\Licensing\LS\resource\cis bundles\ul_usage
  4. Package all upload_usage_*.zip files into a single .zip file.
  5. Upload each .zip file separately.
NEXT
  1. Sign in to Citrix Insight Services
  2. Navigate to Workspace >Tools > Upload Data. (The Upload Log Files screen appears)
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  1. Select Upload License Telemetry Data (Case Number” and “Description” are optional)
  2. Click Upload File (upload_compliance and upload usage files must be uploaded separately)
  3. After the upload is successful, you should delete all upload_compliance*.zip and upload_usage_*.zip files from your license server. Failure to delete the .zip files could result in the license server running out of disk space.


What are the connectivity requirements, FQDNs / Ports, to be opened from Citrix License Server?

Note: The ports are for a license server registered with Citrix Cloud. The registration experience requires other endpoints to be accessible. The basic telemetry program only requires https://cis.citrix.com:443
 
 

Issue/Introduction

This article provides instructions for manually uploading Telemetry data to CIS, including the required steps to ensure the data is successfully submitted and processed.

Additional Information

Licensing Compliance
https://docs.citrix.com/en-us/licensing/current-release/license-server/licensing-data-collection-programs.html#citrix-licensing-compliance

Reporting
https://docs.citrix.com/en-us/licensing/current-release/license-server/licensing-data-collection-programs.html#reporting-options 

Using the command line to enable or disable the License Management Service
https://docs.citrix.com/en-us/licensing/current-release/license-server-getting-started.html#using-the-command-line-to-enable-or-disable-the-license-management-service 

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