Need to enter credentials multiple times via Workspace app access on MAC OS clients

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Article ID: CTX464201

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Updated On:

Description

The users need to enter credentials multiple times when using Workspace app to login to Gateway on MAC OS clients. Finally, the users still encounter the following error.
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Web access works well.

MAC OS version:
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Resolution

Change session policy expression from HTTP.REQ.HEADER("User-Agent").CONTAINS("MacOSX") to HTTP.REQ.HEADER("User-Agent").CONTAINS("macOS")

Problem Cause

Incorrect configuration​.
Workspace http header "User-Agent" does not contain keyword "MacOSX" on macOS Monterey client.

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