Citrix Multi Factor Authentication (MFA) Troubleshooting

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Important:

This article is designed to assist customers who are already registered on Citrix.com or Cloud.Citrix.com with any MFA-related issues.
If you need assistance being listed on your company's existing Citrix.com or Cloud.Citrix.com accounts, please ask an existing admin to follow the steps in the relevant articles below:
- For Citrix.com accounts: Refer to How to Add Contacts on a Citrix Account - Customer.
- For Cloud.Citrix.com accounts: Refer to Invite and Manage Citrix Cloud Administrators.

For a New Citrix Account, requestor must reach out to a local partner for assistance.

Note: If all admins have left the organization, please contact Customer Service via Live Interaction.

Article	Description
CTX461297- How to Enroll into Citrix Multi Factor Authentication (MFA)	Step-by-step guide for first-time enrollment in Multi-Factor Authentication (MFA) required for accessing citrix.com sites as of November 28, 2022.
CTX461295 - Setting up Account Recovery methods for Citrix MFA	Assists in setting up recovery methods for Customer with access to citrix.com or cloud.com
CTX463758 - How to reset Citrix MFA with recovery email address or backup codes	Provides steps to reset MFA using a recovery methods if customers are unable to log into citrix.com or cloud.com sites. If customers do not have access to recovery methods (recovery email or backup codes), they should contact Customer Service via Live Interaction to obtain a recovery code, set up MFA for citrix.com or cloud.com, and recover their account
CTX691338 - Citrix Cloud MFA: Incorrect Code Error	Assists customers facing "Incorrect code, please try again" errors when entering the code from their authenticator app.

Need further assistance?

Contact Customer Service via Live interaction.

Citrix Multi Factor Authentication Troubleshooting

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