Unable to add cloud store URL to Citrix Workspace app
Article ID: CTX340950
Updated On:
Description
The store URL works from a browser but when you add the store to Citrix Workspace app you get error 'Could not detect the specified account'
Cause
Webview is not starting because this policy evaluation is failing.
add authentication Policy Pol-Auth-SAML-NoAuth -rule "HTTP.REQ.URL.CONTAINS(\"/nf/auth/doAuthentication.do\")" -action NO_AUTHN
Customer has configured advanced Auth policies, but still going through classic flow (/vpn/index.html, /cgi/authenticate). This is why expression does not match /nf/auth/doAuthentication.do and hence Webview does not start.
Resolution
On the NetScaler gateway run the following:
add authentication Policy Pol-Auth-SAML-NoAuth -rule true -action NO_AUTHN
OR
add authentication Policy Pol-Auth-SAML-NoAuth -rule "HTTP.REQ.URL.CONTAINS(\"/nf/auth/doAuthentication.do\")||HTTP.REQ.URL.CONTAINS(\"/cgi/authenticate\")" -action NO_AUTHN
Issue/Introduction
Unable to add cloud store URL to Citrix Workspace app
