Virtual Apps and Desktops: Unable to print from published apps when launched externally
Article ID: CTX265688
Updated On:
Description
Print jobs are sent from End point when we printing from a Published apps. However, the print device is not printing the page.
Resolution
Enable following Citrix Printing policy from Studio:
1) Universal Print driver usage and set to use universal printing if requested driver is unavailable.
Note: Client printer redirection policy is enabled to map client printer in ica session
Reference : https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/policies/reference/ica-policy-settings/printing-policy-settings/drivers-policy-settings.html
1) Universal Print driver usage and set to use universal printing if requested driver is unavailable.
Note: Client printer redirection policy is enabled to map client printer in ica session
Reference : https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/policies/reference/ica-policy-settings/printing-policy-settings/drivers-policy-settings.html
Problem Cause
Suspecting a driver issue as the external printer were looking for standard model specific driver to print the documents.
Additional Information
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