Citrix Director showing the client IP address as 0.0.0.0 for users connecting from HTML5 receiver.
Article ID: CTX262111
Updated On:
Description
This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information
Please consider below scenario:
- The user connects to a Published desktop or to a Published application via HTML5 receiver from a Browser.
- The Session Detail in Citrix Director for the above mentioned connection shows the Client IP address as 0.0.0.0, shown below:
HTML5 Receiver relies on HTML5 Websocket protocol, which is used by majority of the Browsers. Websocket as a Protocol doesn't support the detection of the IP address of the Client machine. Due to this technical limitation the above mentioned behavior is by design.
Issue/Introduction
Citrix Director showing the client IP address as 0.0.0.0 for users connecting from HTML5 receiver.
Additional Information
The WebSocket API
https://msdn.microsoft.com/en-us/ie/hh673567(v=vs.94)
https://msdn.microsoft.com/en-us/ie/hh673567(v=vs.94)
WebSockets support in ASP.NET Core
https://docs.microsoft.com/en-us/aspnet/core/fundamentals/websockets?view=aspnetcore-3.0
Citrix Receiver for HTML5 2.6.9
https://docs.citrix.com/en-us/receiver/html5/current-release
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