Citrix Cloud Connector Troubleshooting Guide
Article ID: CTX221535
Updated On:
Description
The first step in troubleshooting Connector issues is to Run the Cloud Connector Connectivity Check Utility tool.
Communication errors are often the root cause for many problems involving Cloud Connectors. The tool will aide in identifying any of the commonly misconfigurations resulting in communication issues.
Troubleshooting Steps (Problem + Solution)
| Problem | Solution |
|---|---|
| Run the Connector Connectivity Check Utility The tool tests the reachability of the Citrix Cloud and its related services and should be the fist step in troubleshooting. Note: It can also be used to configure proxy settings on the Cloud Connector. |
CTX260337 |
Connector version is no longer supported.  |
CTX338480 |
Microsoft .NET Framework required for Citrix Cloud Connector setup. |
CTX338491 |
A clean install of the new Citrix Cloud Connector is required. |
CTX338493 |
IE Enhanced Security Configuration is blocking installation.  |
CTX338495 |
Connection Failed when testing connection under XMS PKI entity.  |
CTX338492 |
Unable to search for groups when managing user assignments. |
CTX338496 |
| Citrix Cloud Connector Connectivity check tool keep reporting that it is not able to connect to Messaging. |
CTX338497 |
Issue/Introduction
Citrix Cloud Connector Troubleshooting Guide
Additional Information
Cloud Connector Check Utility
Citrix Cloud Connector Requirements .
Identity workspace is used for all communication between XenMobile Service and on premise cloud connector. Refer below link to further troubleshoot XenMobile Service. The specified link contains all the API's used with the Identity workspace.
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