To assist in moving Citrix products and services across accounts.

A transfer is moving hardware and software - Cloud and non-Cloud products and licenses from one account to another account.

Instructions

Requirements

• • A signature from an unrestricted contact on the account where the licenses currently reside.
  • Organizational IDs (Org id) for current and destination accounts
  • Based on the Citrix End User Licensing Agreement (EULA); or Citrix End User Services Agreement (EUSA), Citrix requires related companies to be affiliated via the company's licensing contract.
  • Products, Services, and Licenses can only be transferred between affiliated companies (e.g. Parent, /Child affiliation) 
  • An Asset Transfer Form must be completed and signed. Form will be provided by Customer Service representative.

Instructions

1.  A Customer Service case must be opened for the request.

• • Europe, Middle East and Africa customers must contact their Citrix Partner/Distributor for assistance.  

2. To submit a request via the Support , Follow the reference article CTX128597

How to move Services, Products, and Licenses to a different Citrix account