Login Microsoft 365 failed “Something Went Wrong [1001]”

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Article ID: CTX695183

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Description

"Something went wrong [1001]" is caused by user profile management issues. 

Resolution

Add following items to " Exclusion list - directories " and "Exclusion list - files " . If customer enable profile container , set the related exclusion policy for container. 

  • %localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy 

  • %localappdata%\Packages\Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy 

  • %localappdata%\Packages\<any app package>\AC\TokenBroker 

  • %localappdata%\Microsoft\TokenBroker 

Add following items to "Profile Management > Registry"

  • HKEY_CURRENT_USER\SOFTWARE\Microsoft\IdentityCRL 

  • HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\AAD 

  • HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WorkplaceJoin

Issue/Introduction

Customer using O365 in VDI and login failed issue happened randomly. Reset user profile could fix it.

Additional Information

https://support.microsoft.com/en-us/office/error-something-went-wrong-1001-signing-in-to-microsoft-365-desktop-applications-6f63238d-d83c-437c-a929-de72fe819793#:~:text=%E5%9C%A8%E6%AD%A4%E9%A1%9E%E5%9E%8B%E7%9A%84,NT\CurrentVersion\WorkplaceJoin

 

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