CVAD - Ctxuvi event ID 1005 due to low virtual memory

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Article ID: CTX695171

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Updated On:

Description

VDA showed unregistered in Citrix Studio and ctxuvi event ID 1005 can be seen every 5 minutes in the affected VDA.

Cause

System event ID 2004 can be found before ctxuiv event ID 1003. System event ID 2004 means Windows has a low virtual memory issue.

Meanwhile, the detail of ctxvui event ID 1003 include error code C000017 which means status_no_memory.

Resolution

Reboot the vda and increase Virtual Memory (Page File) on the VMs.

Issue/Introduction

VDA showed unregistered in Citrix Studio and ctxuvi event ID 1005 can be seen every 5 minutes in the affected VDA