Session Recording 2203 - session recording records not save to Azure storage, but save to local C drive
Article ID: CTX695169
Updated On:
Description
After renew the Azure storage accesskey, session recording records not save to Azure storage, but save to local C drive
Cause
Even after change the UNC path in Session Recording Server Properties, there could be still some old configurations remain in registry value.
Hence need to delete the old registry key and run SsRecUtils.exe command again.
Resolution
1.delete registry values StorageAccountName,FileShareName,Accesskey,MultiStorageAccountName, MultiFileShareName, MultiAccesskey under key HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\SmartAuditor\Server
2.Run the SsRecUtils.exe -AddAzureFiles <storageAccountName> <fileShareName> <accesskey> command
3.add the UNC path via Session Recording Server Properties.
4.restart session recording server
Issue/Introduction
session recording records not save to Azure storage, but save to local C drive
