CVAD - 2402 New teams optimization not work

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Article ID: CTX694990

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Updated On:

Description

There is a problem in using teams, teams are not in an optimized state

Cause

Customer not config the required policy to Enable Teams Slimcore optimization

Resolution

Disable “Virtual channel allow list” policy

OR  

add following items to allow it 

 


MSTEAMS,C:\Program Files\WindowsApps\MSTeams*8wekyb3d8bbwe\ms-teams.exe

MSTEAM1,C:\Program Files\WindowsApps\MSTeams*8wekyb3d8bbwe\ms-teams.exe

MSTEAM2,C:\Program Files\WindowsApps\MSTeams*8wekyb3d8bbwe\ms-teams.exe

Issue/Introduction

After a customer opens new teams in a virtual desktop, the optimization status displayed is not showing "Citrix slimcore media optimized"

Additional Information